Refund Policy
Refund and return policy
We offer a 30-day return policy. You may submit a return request at any time within 30 days of the day you receive your items.
1. How to request a return
To request a return, please contact us by email:
service@uhealthfit.com
Email subject:
Please include your order number (you can find it in your order confirmation email).
Email content:
Please explain the reason for the return and state how you would like it handled (for example: a refund or a replacement).
Examples:
- The product was damaged in transit; requesting a replacement.
- Not satisfied with the product; ordered 3 boxes, opened 1 pouch from one of them, requesting to return the remaining 2 unopened boxes.
Important:
Please do not send any items back without our confirmation and authorization by email. Unauthorized returns will not be accepted.
2. Return eligibility
After receiving your return request, we will review it and let you know whether it is eligible for return.
Eligible:
The outer box has been opened, but the inner product pouches are still in their original factory-sealed condition.
Not eligible:
Any product whose inner sealed product pouch has been opened is not eligible for return.
Examples:
- Full return: If you ordered 3 boxes and opened only 1 box without opening any inner product pouch, you may return all 3 boxes.
- Partial return: If you ordered 3 boxes and opened the inner product pouch of 1 box, you may return only the remaining 2 unopened boxes.
3. Damaged or defective items
If you receive an item that is damaged or defective, please send clear photos to:
service@uhealthfit.com
Damaged items do not need to be returned.
For damaged items, you may choose one of the following:
- A full refund
- A free replacement of the damaged part of your order
Handling damaged items does not incur any additional shipping cost.
4. Shipping and logistics
Return shipping:
For ordinary returns that are not due to damage, return shipping must be paid by the customer. We do not provide prepaid return labels and do not reimburse return shipping.
Cash on delivery (COD) parcels:
We do not accept any collect-on-delivery or unpaid-postage parcels. Such parcels will be refused, and no refund is given for any charges incurred as a result.
Returns that are not eligible:
If returned items are found on review not to meet the return conditions, no refund will be issued and the related shipping costs will not be compensated.
Refund of original shipping:
If a return request is approved and completed successfully, we will refund the original shipping fee you paid when placing the order (where applicable).
5. Refund process
After the returned items have been inspected and confirmed to meet the return conditions, the refund will be issued to your original payment method within 10 business days.
Please note that the time it takes to appear in your account may be longer depending on your bank's or card issuer's processing. If you have not received your refund more than 15 business days after your return was approved, please contact us:
service@uhealthfit.com
6. Feedback
We value your experience. If you have any suggestions or comments, please feel free to write to us at any time:
service@uhealthfit.com